Terms & Conditions and Privacy Policy

WEBSITE TERMS & CONDITIONS

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. Please be aware that Conte Health & Fitness may alter the information on its web site from time to time. Conte Health & Fitness shall have no liability arising from the use by any party of the information on this web site. Conte Health & Fitness does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Conte Health & Fitness exclude all liability for contamination or damage caused by any virus or electronic transmission

HEALTH & FITNESS

The Client is responsible for making sure s/he is in good physical condition prior to each session/workout performed and that the Client knows of no medical or other condition that could prevent them from exercising at home or the gym. Clients shall not use their homes nor start a workout or session if they are suffering from any medical conditions affecting their health.

 

PAYMENTS

Payment for programmes, packages or subscriptions shall be made in full upon purchase and prior to the commencement of any programme.

 

CANCELLATION

​Any cancellations made within 24 hours of a scheduled session shall be charged at the full rate.​

 

COMMITMENT

All monthly plans have 3 months minimum commitment. Any cancellation of a monthly plan requires at least 1 month notice from the following payment.

 

REFUND POLICY

Payments for programmes, subscriptions and blocks/packages of sessions are non-refundable and cannot be cancelled. If a client chooses to cancel this agreement, they will remain liable to pay the balance of any unpaid instalments at the date of cancellation. No refunds will be provided for any unused sessions.

 

VALIDITY OF SERVICES

Each programme or training package is valid for up to 3 months from the date of the Agreement. Any unused sessions at that point shall be forfeited and there is no right of refund.

 

CLIENT PRIVACY POLICY

This privacy notice tells you about the information we collect from you when you sign up or agree to a contract with Conte Health & Fitness to use our services. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

 

WHO WE ARE

We are Conte Health & Fitness. Our address is 40 Liverpool St, London EC2M 7QN, United Kingdom. You can contact us by email at: info@contehealthfitness.com or by telephone on 07496690327 / 07912101505.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

 

WHAT PERSONAL DATA WE COLLECT

​When you enquire we collect the following data:

  • Your name
  • Telephone number
  • Email address
  • Basic information regarding your goals for training
  • In the event that you enter into a contract with Conte Health & Fitness for the services of one of us as your trainer we will also collect:
  • Address
  • Payment details

Once you sign up, we will collect more detailed information including age and date of birth, current measurements and information in relation to your training history, injury history and general lifestyle.

 

WHY WE COLLECT YOUR INFORMATION

We collect this information in order so that we can contact you in relation to your enquiry or sessions.
Information collected during your consultation and sign up is needed to begin planning your training programme.
We collect payment details in order to initiate payment related to our services and your contract with us.

 

WHAT WE DO WITH YOUR INFORMATION

We hold your contact and payment details on our booking software. Your payment details are redacted with the exception of the last four digits of the card provided. These are shared with our payment partners, MyPT Hub and Stripe. They act as data processors for Conte Health & Fitness and administer payments on our behalf.

We do not share or sell your data with any third parties.

 

HOW LONG WE KEEP YOUR INFORMATION

All training enquiries are kept for 1 year. If you proceed with training with Conte Health & Fitness, we will keep your information for 7 years after the last booking. This is to keep in line with HMRC guidelines.

 

YOUR RIGHTS

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request by email or telephone, please use the contact information provided above.

 

COMPLAINTS

If you have a complaint about our use of your information, you can contact us using the above information provided.